Steelcase adjustable desk from 2009; won't rise, only drop

[wander]

Hi all,

I’m hoping someone has experience with this adjustable desk and can suggest a troubleshooting or repair procedure.

It’s an old-school Steelcase desk (attaching pictures).

Right now, hitting the “Up” button jogs the desk up a fraction of an inch.
Releasing the “Up” button immediately drops the desk to its lowest setting.

Attempting to force the desk up works momentarily, but it immediately drops down again.

I tried disconnecting the control pad immediately after raising a tiny bit, but the desk dropped down to its lowest setting anyway. So I don’t think it’s a stuck button on the control pad itself.

Anyone encountered this? I’d welcome any suggestions.

[Janet]

Can you disconnect the button and then hotwire it to see if it will raise (unless that’s what you just described trying)? Steelcase is a great brand. Hope you can get it fixed.